Thousands of people could be let down by poor funeral plans they don't understand, a new report has claimed. As many as 1.2 million people in the UK have pre-payment plans, and the industry is growing fast - up by 350% over the last 10 years.
Sales representatives have targeted at least six million adults over the age of 50, using what the report describes as "high-pressure" techniques. Some people have been subject to aggressive telephone marketing or in-home visits, it claimed. In some instances, funeral plan firms pay commissions and fees of up to £1,000 for each policy sold - around a quarter of the total plan cost. It said the scale of unscrupulous sales practices in the market was significant and growing.
Consumer group Fairer Finance said people who paid for their funerals in advance could find their relatives faced extra costs after they died. The report also said there was very little transparency over what happens to clients' money after they had paid it. The average cost of a pre-paid funeral plan is about £4,000, according to the report. But many plans do not cover costs such as embalming, limousines, a funeral service, a wake, burial plots or memorial stones. In some cases, families are left having to find an extra £2,000, even though they expect such items to be included.
"In our view, the current lack of comprehensive oversight is allowing sharp sales practices and a lack of transparency to flourish in parts of the market," said Alison Crake, president of the National Association of Funeral Directors. "Members have reported numerous instances to us where funeral plan providers have not acted in the best interests of either the public who have paid for funeral plans, or the funeral directors who will care for them."